Booking terms

Paying, cancelling and changing your dates.

Apartment stays

Payment: Stays are paid in full when you book, in Australian dollars, by card through Stripe. A receipt is emailed to you straight away.
Minimum stay: 2 nights.
Check-in and check-out: Check-in from 2pm, check-out by 10am. Ask us about an earlier arrival or a later departure and we'll help where we can.
Opening rates: Opening rates include breakfast, airport transfers and the gym, recovery spa and pool. Gym and recovery access is normally A$50 a person a night.
Discount codes: One code per booking, entered before you pay, and codes don't combine. A code can't be added after payment, swapped for cash or used on a retreat deposit. Founder codes are personal to the founder, and returning-guest codes check your email against a past stay.
Cancelling: Cancel 14 days or more before arrival for a full refund. Cancel between 7 and 13 days before arrival for a 50% refund. Within 7 days of arrival, and for no-shows, the stay isn't refundable.
Changing dates: Ask us. We'll move your stay to new dates where the apartment is free, at the rate for those dates.

Deposit: A $600 deposit per person holds your place. The balance is due one month before the retreat starts.
Cancelling: Cancel 60 days or more before the start for a full refund, less any processing fees. Cancel between 30 and 59 days before the start for a 50% refund of the retreat fee. Within 30 days of the start, and for no-shows or early departures, the retreat isn't refundable.

If we can't open on time: If a stay or a retreat can't go ahead on its dates because of construction, approvals or anything else outside our control, you choose: move to new dates at no extra cost, take a credit for everything you've paid, or take a full refund. We'll give you as much notice as we can. Flights, insurance, visas and other travel costs aren't covered unless the law says otherwise.
Travel insurance: We strongly recommend travel insurance that covers cancellation, health and the activities you plan to do.
Your health: If you'll use the gym, the boxing gym or the cold plunges, tell us about any medical condition or injury before you arrive. Some activities may need a doctor's clearance.
Who you're paying: Payments are taken by Evolve With Us through Stripe. Card details go to Stripe, not to us.

Questions about a booking? Send us an enquiry from the booking bar and we’ll reply.